NAGAVALI PATELKHANA. Banker Insights: Shaping the Future of Retail Banking Services. European Economic Letters (EEL), [S. l.], v. 14, n. 3, p. 261–270, 2024. Disponível em: https://eelet.org.uk/index.php/journal/article/view/1772. Acesso em: 21 oct. 2025.