S.VIMALADEVI. Chatbots in Banking: Revolutionizing Customer Support Through Artificial Intelligence. European Economic Letters (EEL), [S. l.], v. 14, n. 4, p. 1008–1018, 2024. Disponível em: https://eelet.org.uk/index.php/journal/article/view/2228. Acesso em: 29 oct. 2025.