B OMKARESHWAR, SUKANYA METTA, RAVICHANDRA B S. IMPACT OF CUSTOMER SATISFACTION ON CUSTOMER LOYALTY AND RETENTION. European Economic Letters (EEL), [S. l.], v. 15, n. 2, p. 2942–2949, 2025. DOI: 10.52783/eel.v15i2.3134. Disponível em: https://eelet.org.uk/index.php/journal/article/view/3134. Acesso em: 14 mar. 2026.