PRANJAL KUMAR. Evaluating Service Quality and Customer Satisfaction in the Indian Hotel Industry: An Empirical Study Using the SERVQUAL Model. European Economic Letters (EEL), [S. l.], v. 15, n. 2, p. 5299–5314, 2025. Disponível em: https://eelet.org.uk/index.php/journal/article/view/3395. Acesso em: 15 oct. 2025.