BIBHASH AUTTRI, KONETI CHAITANYA, SREERAM DAIDA, SANJIV KUMAR JAIN. Digital Transformation in Customer Relationship Management: Enhancing Engagement and Loyalty. European Economic Letters (EEL), [S. l.], v. 13, n. 3, p. 1140–1149, 2023. DOI: 10.52783/eel.v13i3.410. Disponível em: https://eelet.org.uk/index.php/journal/article/view/410. Acesso em: 10 sep. 2025.