MADHUKAR DIGAMBAR JAKKAN, RASHMI S. DATAR, MUGDHA MAHESH JAGDALE, VRUSHALI SHRENIK SHAH. From Touchpoints to Trust: Examining the Role of Digital Media in Customer Experience and Relationship Management. European Economic Letters (EEL), [S. l.], v. 16, n. 1, p. 543–551, 2026. Disponível em: https://eelet.org.uk/index.php/journal/article/view/4164. Acesso em: 24 jan. 2026.