SORAIA SADEED, DR VINAY KUMAR SHARMA. Service Failure in Top-Ranking Business Schools. European Economic Letters (EEL), [S. l.], v. 13, n. 3, p. 1549–1562, 2023. Disponível em: https://eelet.org.uk/index.php/journal/article/view/459. Acesso em: 5 may. 2026.