P S Ramanathan, Rupak Roy, Sarvesh S, Shaiju S, Uma Maheswari. 2024. “Transforming E-Commerce: Harnessing Customer Feedback to Elevate Product and Service Excellence”. European Economic Letters (EEL) 14 (3):2225-30. https://eelet.org.uk/index.php/journal/article/view/1997.