B Omkareshwar, Sukanya Metta, Ravichandra B S. “IMPACT OF CUSTOMER SATISFACTION ON CUSTOMER LOYALTY AND RETENTION”. European Economic Letters (EEL) 15, no. 2 (May 23, 2025): 2942–2949. Accessed December 1, 2025. https://eelet.org.uk/index.php/journal/article/view/3134.