Ranvijay Singh Chauhan, Chandrasekar Thangavelu, Radha Thangarajan. “Assessing Digital Transformation’s Influence on Operational Efficiency and Customer Satisfaction: A Review of Global’s It Services Industry”. European Economic Letters (EEL) 15, no. 1 (February 3, 2025): 1352–1366. Accessed March 15, 2025. https://eelet.org.uk/index.php/journal/article/view/2514.