Revitalizing Hong Kong’s Business Landscape: A Deep Dive into Employee Engagement in the Era of Remote Work

Abstract

Remote work has increased substantially, especially since the recent global health crisis has forced many organisations in Hong Kong to adopt remote working policies to maintain competitiveness and attract and retain talent. However, such arrangements have brought to light various human resource challenges, particularly in keeping workforce performance at par. This research focuses on exploring the relationship between remote work arrangements and employee performance in Hong Kong.
This study, using Social Exchange Theory and Job Demand-Resources, to investigate whether the motivational benefits seen with remote work in Western contexts also apply in Hong Kong, a region where work-from-home (WFH) is relatively new. Through interviews with 10 full-time employees who have had experience with remote work, the research analyses changes in work engagement and performance due to WFH arrangements. The findings reveal that while WFH can enhance work-life balance and potentially improve retention rates, the effectiveness of remote work varies depending on job roles and personal circumstances.