MEDIATING ROLE OF HYBRID WORK MODEL ON WORKPLACE HAPPINESS AND JOB SATISFACTION- A STUDY OF THE IT SECTOR IN NCR

Abstract

The hybrid work model, which integrates remote and in-office work, has emerged as a disruptive paradigm in the IT industry, particularly in the National Capital Region (NCR) of India. This research examines the mediating effect of hybrid work arrangements on workplace happiness and job satisfaction. A descriptive and causal study approach was used, using structured questionnaires to gather data from 300 IT personnel. The results demonstrate that the hybrid work paradigm enhances workplace happiness and job satisfaction via the provision of flexibility, autonomy, and an enhanced work-life balance. Mediation research indicated that hybrid work functions as a vital link between workplace happiness and job satisfaction. The research corresponds with happiness and job satisfaction theories, including Fisher's Happiness Framework and Herzberg’s Two-Factor Theory, while considering sector-specific intricacies. The practical consequences include suggestions for IT firms to enhance hybrid work methodologies via adaptable policies, equal chances, and technological investments. Constraints, including local specificity and reliance on self-reported data, underscore the need for forthcoming longitudinal and comparative research to further investigate the possibilities of hybrid work in many contexts. This study enhances the conversation on the future of work, highlighting hybrid work as a strategic facilitator of employee well-being and organisational success.