Behavioural Biases in FinTech-Driven Investment Platforms: A Conceptual Exploration

Abstract

Ultimately, digital investment platforms can be complex—human foibles tend to feature heavily in how decisions are made. This work probes how emotions like overconfidence and loss sensitivity, and even just following the crowd, are often tipping the scales, resulting in decisions that depart from what good, rational analysis might have recommended. Researchers pieced together everything they could find, ranging from user surveys and platform analytics to a handful of case studies; and what they discovered is pretty striking: these biases continue to emerge and wreak havoc with investment outcomes and people’s use of such platforms. And more often, it turns out, instead of making reasoned, logical decisions, intuitive feelings shape the decisions of the great majority of investors, who may end up steering themselves toward unwise choices. Notably, this ripple effect is not just limited to simple financial mechanics, as it also impacts health-related outlays—thereby affecting not just financial performance but also healthcare accessibility and patient outcomes. By marrying behavioural finance with technology, the study suggests a re-imagining of FinTech platform design with smarter nudges or tools for choice betterment. Overall, these findings suggest a need for better user education and strategically placed prompts that could help promote better financial habits and even increase economic resilience around healthcare.