The Impact of Quality Culture on Enhancing Organizational Commitment among Algeria Post Employees in El Oued

Abstract

This study seeks to examine the relationship and impact of quality culture on the enhancement of organizational commitment among employees of Algeria Post in El Oued. To achieve this objective, the study adopted a descriptive-analytical methodology, deemed appropriate for the nature of the research. A structured questionnaire was employed as the primary data collection instrument, wherein quality culture was measured across three dimensions: empowerment, customer focus, and continuous improvement. Organizational commitment was assessed through three corresponding dimensions: job stability, intrinsic motivation, and belief in the organization’s goals and values. The questionnaire was distributed to a random sample of 150 employees from the targeted organization. A total of 120 valid responses were obtained, after excluding two invalid questionnaires. Data analysis was conducted using SPSS version 22.