THE ROLE OF JOB RESOURCES AND GRIT IN PREVENTING QUIET QUITTING AMONG E-COMMERCE DELIVERY WORKERS

Abstract

Quiet quitting has emerged as a significant issue within the workforce, particularly in physically demanding and high-pressure environments such as e-commerce delivery. This study explores the role of job resources and employee grit as key moderators in preventing quiet quitting among e-commerce delivery workers. Job resources, including autonomy, social support, and career development opportunities, can foster a sense of empowerment and engagement, potentially reducing the likelihood of employees disengaging. Simultaneously, employee grit—characterized by perseverance and passion for long-term goals—serves as an internal resource that can enhance resilience against burnout and disengagement. Through a symbolic interaction approach, this research examines how the interplay between external job resources and internal grit influences workers' emotional and behavioral responses to job stressors, ultimately impacting their commitment and performance. The findings suggest that e-commerce delivery workers with higher levels of job resources and grit are less likely to experience quiet quitting, as these factors contribute to higher levels of job satisfaction, motivation, and resilience. The study provides practical insights for e-commerce organizations, emphasizing the importance of fostering a supportive work environment and cultivating employee grit to maintain engagement and reduce turnover.