Emotional Intelligence Across Generational Cohorts: A Comparative Review

Abstract

Purpose: Emotional intelligence (EI) scores are assessed in this study for the following age cohorts: Baby Boomers, Gen X, Millennials, and Gen Z. It examines various emotional intelligence (EI) characteristics, the societal and technical influences that shape them, and how they affect intergenerational cooperation in the workplace and in educational settings. Design/Methodology/Approach: A qualitative systematic review of 50 peer-reviewed books, reports, and articles published between 2000 and 2024 was conducted. Using terms like "emotional intelligence," "generational differences," and "multi-generational workforce," data were retrieved from Scopus, PubMed, and Google Scholar. Emotional intelligence (EI) components, including self-awareness, self-regulation, empathy, adaptability, and social skills, were investigated by thematic content analysis. Findings: Baby Boomers are excellent at establishing relationships and demonstrating empathy, but they have trouble adjusting to new technology. Strong self-control, problem-solving abilities, and a moderate level of empathy are traits of Generation X. Deeper interpersonal connections are impacted by millennials' heavy reliance on technology, despite their high levels of collaboration and adaptability. Although Generation Z is very inclusive and emotionally aware, they are not very good at face-to-face contact. Implications: The study emphasizes that in order to improve intergenerational cooperation, EI training is necessary. Millennials' flexibility, Baby Boomers' mentoring skills, and Generation Z's inclusivity can all enhance educational and professional environments. Originality/Value: This study contributes to the field of organizational behaviour, generational studies, and emotional intelligence research by offering a comparative analysis of EI across generations.