Analysis of Quality Healthcare Services in District Hospitals of Haryana: A Perspective of Doctors & Healthcare Staff

Abstract

Background: Assessing the quality of healthcare is a crucial method for evaluating the effectiveness of a specific healthcare facility. Therefore, it is essential to assess hospital quality as frequently as feasible.

Aims & Objective: To determine the quality of healthcare delivery in district hospitals of Haryana by evaluating the perspectives of doctors & healthcare staff.

Material and Methods: A self-administered questionnaire with Likert scale was used to conduct a cross-sectional study of hospital doctors and healthcare staff at Civil Hospitals Kaithal, Kurukshetra, Nuh, Rohtak, and Panipat between October 2022 and April 2023.

Results: Hospitals lack modern & technologically advanced equipment, according to 35.5% of doctors and 38.2% of healthcare staff (Nurses & Paramedical). 43.1% of doctors and 43.8% of healthcare staff expressed dissatisfaction with the quality of diagnostic facilities. 53.9% of doctors and 44.9% of healthcare staff reported a shortage of competent staff. 31.8% of doctors and 24.4% of healthcare staff stated dissatisfaction with their remuneration. 76.2.2% of doctors and 62% of healthcare staff agreed that the hospital does offer a satisfactory level of health services to patients.

Conclusion: The study findings indicated that the level of satisfaction among healthcare staff and doctors regarding the hospitals' overall organization, procedures, and outcomes ranged from mild to moderate.