The Digital Empathy Gap: Evaluating the Mediating Role of Emotional Intelligence in Remote Leadership Effectiveness

Abstract

The rapid expansion of remote and hybrid work arrangements has significantly transformed organizational communication patterns and leadership dynamics. Digital communication technologies such as video conferencing platforms, instant messaging systems, and collaborative cloud-based tools have enabled organizations to coordinate activities across geographically dispersed locations. While these technologies provide flexibility and operational efficiency, they also alter the emotional and relational dynamics that traditionally underpin effective leadership.