Comprehensive Assessment of the Patient Journey and Service Quality: A Multi-Dimensional Study of Hospital Experiences in Tier Two City

Abstract

Understanding what influences patients’ decisions is crucial for healthcare management to enhance the overall patient experience and satisfaction. Patients consider several factors when choosing a healthcare organization, including ambiance, accessibility, affordability, and quality. This research analyzes various factors such as waiting times, reputation, affordability, accessibility, sanitation, quality, and the services provided.