Tech-Driven Transformation of street food in Delhi NCR: Innovation in hygiene, ordering and payment system

Abstract

The street food industry in Delhi NCR is experiencing a significant transformation driven by technological innovations aimed at improving hygiene, ordering systems, and payment methods. This study explores the impact of these changes on both vendors and customers, focusing on operational efficiency, customer satisfaction, and the overall business environment. With the increasing demand for hygienic food, the introduction of automated hygiene monitoring systems has been crucial. In parallel, digital ordering platforms are making the customer experience faster and more convenient, while the rise of cashless payment options is contributing to the wider adoption of street food services. This research uses a sample size of 200 respondents, including both street vendors and consumers, to provide a comprehensive understanding of this transformation. The study employs a mix of statistical tools, including chi-square tests, ANOVA, and t-tests, to test four hypotheses related to the impact of technology on hygiene practices, order efficiency, and payment convenience. Correlation analysis is also conducted to understand the relationships between customer satisfaction, vendor profitability, and operational changes. The findings show a significant positive impact of tech-driven innovations on hygiene standards, customer convenience, and overall business performance in the street food sector. However, challenges such as the cost of implementing these technologies and the digital divide between tech-savvy and traditional vendors remain key concerns. The study concludes by suggesting strategies for overcoming these barriers and maximizing the benefits of technology in the street food industry, with recommendations for both policymakers and vendors.