A Comparative Study on Extra Role Behaviour of Employees in Public and Private Sector Banks in Kerala

Abstract

This study aims to compare the discretionary behaviour (Organisational Citizenship Behaviour) of employees in public and Private Sector Banks in Kerala, with a focus on identifying which bank exhibits more Organisational Citizenship Behaviour and understanding which dimension is the most prominent in this sector. The quantitative method was used for collecting the data by a cross-sectional survey with a structured questionnaire. The information was obtained from 350 respondents from each category of  banks at Kerala, through a structured questionnaire. The study employed descriptive analysis, ANOVA, correlation and Regression analysis. The study found a significant difference in the exhibition of discretionary behaviour among different categories of bank employees. Here, private sector bank employees exhibitmore extra-role behaviour than the public sector. It also identified that Altruism and Courtesy are the most influential dimension of OCB in thissector.