The Mediating Role of Emotional Intelligence in Enhancing Team Resilience During Conflict Situations

Abstract

This study aims to assess the level of emotional intelligence (EI) among working professionals using the Wong and Law Emotional Intelligence Scale (WLEIS). Emotional intelligence has been increasingly recognized as a critical skill in the workplace, contributing to improved communication, leadership, emotional regulation, and overall organizational effectiveness. The research adopts a descriptive-quantitative approach to evaluate self-perceived EI among employees from various industries.